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Store Policy

Store Policy

Should you require information or help, please contact us by email and we will be happy to assist you.

SHIPPING TIMES
  • Standard shipping is within 3 to 5 business days
  • Standard shipping for wigs is within 5 to 7 business days
  • SALE orders ship out in the order in which they are received due to the high volume of SALE orders, PLEASE ALLOW 5 to 10 BUSINESS DAYS ON ALL SALE ORDERS to process and ship
  • If a product ordered is on back-order you will be will notified via email
  • Orders are shipped out on Monday through Friday, no orders are shipped out on weekends
  • All orders placed after 5pm EST will start processing on the following business day
  • Business Hours are from 11am - 6pm EST, holidays do not count as a business day
    EXCHANGES, RETURNS AND REFUNDS 
    • Due to the nature of the item and for sanitary purposes ALL SALES ARE FINAL
    • We do not do returns or exchanges unless there is a mistake on our behalf, we will make the changes to correct it immediately
    • NO REFUNDS/NO EXCHANGES/NO CANCELLATIONS

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    HERE TO HELP

    Have a question? You may find an answer in our FAQs.
    But you can also contact us:

    Customer Services

    Call Us: 800-123-4567

    Mon-Fri: 9:00 am - 6:00 pm
    Sat: 9:00 am - 4:00 pm
    Sun: 9:00 am - 2:00 pm

    Send us an email

    SHIPPING

    Free shippingdelivery all orders of $49 or more of eligible items across any product category qualify.

    PAYMENTS
    Accepts the following payment methods:

    Credit Card: Visa, MasterCard, Maestro, American Express. The total will be charged to your card when the order is shipped.

    PayPal: Shop easily online without having to enter your credit card details on the website.

    RETURN POLICY

    You can return any item purchased on Shella within 20 days of the delivery date.

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    Size Guide

    This is an approximate conversion table to help you find your size. If you have already purchased an item by our brand, we recommend you select the same size as indicated on its label.

    WOMEN'S APPAREL SIZING

    INTERNATIONAL XS S M L XL XXL XXXL
    EUROPE 32 34 36 38 40 42 44
    US 0 2 4 6 8 10 12
    CHEST FIT (INCHES) 28" 30" 32" 34" 36" 38" 40"
    CHEST FIT (CM) 716 76 81 86 91.5 96.5 101.1
    WAIST FIR (INCHES) 21" 23" 25" 27" 29" 31" 33"
    WAIST FIR (CM) 53.5 58.5 63.5 68.5 74 79 84
    HIPS FIR (INCHES) 33" 34" 36" 38" 40" 42" 44"
    HIPS FIR (CM) 81.5 86.5 91.5 96.5 101 106.5 111.5
    SKORT LENGTHS (SM) 36.5 38 39.5 41 42.5 44 45.5

    MEN'S APPAREL SIZING

    INTERNATIONAL XS S M L XL XXL XXXL
    EUROPE 32 34 36 38 40 42 44
    US 0 2 4 6 8 10 12
    CHEST FIT (INCHES) 33-35" 36-38" 39-41" 42-44" 45-47" 48-50" 51-53"
    CHEST FIT (CM) 84-89 91-97 88-104 107-112 114-119 122-127 129-134
    WAIST FIR (INCHES) 28" 30" 32" 34" 36" 38" 40"
    WAIST FIR (CM) 71 76 81 86 91.5 96.5 101.5
    SKORT LENGTHS (SM) 76 77.5 79 81 82.5 84 85.5

    Shipping

    • Complimentary ground shipping within 1 to 7 business days
    • In-store collection available within 1 to 7 business days
    • Next-day and Express delivery options also available
    • Purchases are delivered in an orange box tied with a Bolduc ribbon, with the exception of certain items
    • See the delivery FAQs for details on shipping methods, costs and delivery times

    Returns And Exchanges

    • Easy and complimentary, within 14 days
    • See conditions and procedure in our return FAQs

    WISH LIST AND COMPARE

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