- Standard shipping is within 5 to 7 business days
- Standard shipping for wigs is within 10 to 12 business days
- SALE orders ship out in the order in which they are received due to the high volume of SALE orders, PLEASE ALLOW 7 to 14 BUSINESS DAYS ON ALL SALE ORDERS to process and ship
- If a product ordered is on back-order you will be will notified via email
- Orders are shipped out on Monday through Friday, no orders are shipped out on weekends
- All orders placed after 5pm EST will start processing on the following business day
- Business Hours are from 11am - 6pm EST, holidays do not count as a business day
- Due to the nature of the item and for sanitary purposes ALL SALES ARE FINAL
- We do not do returns or exchanges unless there is a mistake on our behalf, we will make the changes to correct it immediately
- NO REFUNDS/NO EXCHANGES/NO CANCELLATIONS
HOW MUCH HAIR DO I NEED?
WHEN DO I RECEIVE TRACKING INFORMATION?
UNDELIVERABLE PACKAGES, INCORRECT ADDRESSES, AND REFUSED DELIVERIES
All orders are shipped with USPS.
We ship all packages with SIGNATURE CONFIRMATION. Meaning, someone must be there to sign for the package. USPS will usually make several attempts to deliver your package. They may also leave a notice of their attempts to deliver at the delivery address and give you a telephone number to call for pick-up or to arrange an alternate delivery. It is the customer's responsibility to arrange for package pick-up,if necessary. No refunds will be issued for refused or abandoned shipments.
Incomplete or incorrect address information is the major cause of shipment delays. Please check the address information on your order. Make sure you have included ALL the information (address, apt#, etc.) needed to deliver your package.
We recommend using a professional hair stylist to assist with your hair installations
- Shampoo at least once a week
- Rinse thoroughly with lukewarm water
- Apply conditioner, comb through with a wide tooth comb, starting from the ends working your way up to the roots
- Rinse out conditioner thoroughly
- Let hair air dry
Keep styling products use at a minimum to avoid build up
For Wavy & Curly hair use a spray bottle filled water to maintain the curl pattern
If you are going for the “WET” look use a leave in conditioner & water
DO NOT USE PRODUCTS THAT ARE ALCOHOL BASED.