FREQUENTLY ASKED QUESTIONS
Please Read Prior to Purchasing
Standard shipping is 3-5 business days. ( 5-7 business days for wigs)
SALE orders ship out in the order in which they are received due to the high volume of SALE orders, PLEASE ALLOW
5-10 BUSINESS DAYS ON ALL SALE ORDERS to process and ship. If a product ordered is on backorder you will be will notified via email. Holidays do not count as a business day. All orders placed after 5pm EST will start processing on the following business day.
Orders are shipped out on Monday-Friday
No orders are shipped out on weekends
Business Hours 11am - 6pm
Due to the nature of the item and for sanitary purposes ALL SALES ARE FINAL. We Do Not have a Return or Exchange Policy unless there is a mistake on our behalf, we will make the changes to correct it immediately. NO REFUNDS/NO EXCHANGES/NO CANCELATIONS
For damaged or incorrect item(s), Contact us within 24 hours of receiving your package.
HOW MUCH HAIR DO I NEED?
A full head weave using Virgin human hair, needs about 8 to 10 ounces of hair. We recommend buying 2-3 bundles of hair for lengths 14” to 18”. We recommend 3-4 bundles for lengths 20″or longer. Each bundles weighs 3. 5 ounces. The longer your hair, the shorter the weft will be.
When Do I Receive Tracking Information?
Tracking information is emailed to the email address on your order form on the day that your order ships out, you will NOT receive a tracking number as soon as your order is placed.
UNDELIVERABLE PACKAGES, INCORRECT ADDRESSES, AND REFUSED DELIVERIES
All orders are shipped with USPS.
We ship all packages with SIGNATURE CONFIRMATION. Meaning, someone must be there to sign for the package. USPS will usually make several attempts to deliver your package. They may also leave a notice of their attempts to deliver at the delivery address and give you a telephone number to call for pick-up or to arrange an alternate delivery. It is the customer's responsibility to arrange for package pick-up,if necessary. No refunds will be issued for refused or abandoned shipments.
Incomplete or incorrect address information is the major cause of shipment delays. Please check the address information on your order. Make sure you have included ALL the information (address, apt#, etc.) needed to deliver your package.